Frequently Asked Questions

We focus on professional tile and grout cleaning, carpet cleaning, upholstery cleaning, VCT strip and wax, and water extraction. Every job is tailored to the surface and how you use the space—homes and businesses alike. Explore our full list on the Services page, or tell us what you need when you reach out.

Yes. We clean for homeowners and for businesses—offices, retail, and other commercial spaces that need floors and upholstery brought back to a polished, well-kept finish. Residential and commercial work follow the same standard: careful assessment, the right method for the surface, and results that hold up to daily life.

Gainesville is a primary focus for Duval Floor Care. We also serve Newberry and Jacksonville, FL (including communities such as Orange Park, Oakleaf, Jacksonville Beach, Yulee, Ponte Vedra, and Middleburg). Start with our Gainesville page if you are local there, or message us to confirm we cover your neighborhood.

It is simple: contact us, we talk through your space and goals, then we schedule a visit once we understand the job. You can message us through the Contact form or call (904) 437-3832. We will assess what your floors need and outline a clear plan before we begin.

It depends on the size of the area, the condition of the floors or upholstery, and the service (for example, tile and grout versus a full VCT strip and wax). Some visits wrap up in a relatively short window; larger or more detailed jobs take longer. When we consult with you, we will give a realistic sense of timing for your space so you can plan around the day.

A little prep helps us work efficiently and protect your belongings:

• Clear floors and furniture surfaces as much as practical so we can reach what needs cleaning
• Move small items, rugs, and clutter off the work areas when you can
• Note any stubborn stains, problem spots, or surfaces you want us to prioritize
• Keep pets secured in another room or away from the work area during the visit

If something cannot be moved easily, tell us when you book—we will plan around it.

We use eco-friendly, non-toxic cleaning approaches designed for homes and workplaces, with attention to a clean, welcoming finish. We ask that pets be kept clear of the work area while we clean, and we leave surfaces ready for normal use once the job is complete. If you have a specific concern about a room, fabric, or household routine, mention it when you message or call—we are happy to walk through what to expect.

Floors and fabrics respond best to the right process and equipment, not the lowest bid. Cheap, rushed cleaning can leave residue, miss deep soil in grout and carpet, or wear surfaces unevenly. We invest in advanced equipment, careful technique, and punctual, detail-minded service so the results look better and last longer. If quality and craftsmanship matter more than racing to the bottom on price, you are in the right place.

Tile and grout take on kitchen traffic, bathroom moisture, and everyday soil that surface mopping often cannot lift. Our tile and grout service is built to restore shine and clarity—including kitchens, bathrooms, and other tiled areas—using professional methods suited to porous grout and hard tile. We assess the floor first so the approach matches the material and condition. Learn more on our Tile & Grout page.

Yes. Alongside tile and VCT, we provide deep carpet cleaning and professional upholstery cleaning to refresh fabrics that hold everyday soil and spills. Whether it is living-room seating, office chairs, or wall-to-wall carpet, we treat the material with care so it looks fresher without a hard sell or cookie-cutter approach.

VCT (vinyl composition tile) is common in commercial and some residential spaces. Over time, finish builds up dirt and dullness. Our strip and wax service carefully removes worn finish and applies a fresh protective coat so floors look uniform, durable, and easier to maintain. If you are unsure whether your floors are VCT, send a quick description or photo when you contact us—we will help you decide if strip and wax is the right fit.

Yes. When unexpected water affects carpets or floors, prompt water extraction helps remove standing moisture and reduce the chance of lingering odor or damage. We assess the situation, extract water from affected areas, and discuss next steps for drying and floor care. For wet carpets, tiled areas, or recent water events in Gainesville, Newberry, or Jacksonville, FL, message us or call (904) 437-3832. See our Water Extraction page for more.

Message us through our Contact page or call (904) 437-3832. Share the service you need (tile, carpet, upholstery, VCT, or water extraction), roughly how much area is involved, and whether the job is residential or commercial. We will review the details with you and schedule from there. We do not publish one-size-fits-all pricing online—every space is different, and we prefer an honest conversation over guesswork.

We are available Monday through Sunday, 8:00 AM–5:00 PM (Eastern). Reach out during those hours by phone, or leave a message anytime through the contact form and we will follow up.